Business IT Support
We provide contracted and time and materials support packages.
Servers, Storage, Desktops, Laptops, Macs, Printers, Routers, Network Switching, Telephony, Mobile devices. Advice is made available at convenient times throughout the year on proposed projects, IT requirements, security reviews and hardware.
Priority Help Desk Support
Skilled technical remote support directly to your employees
Proactive monitoring of your systems
Issues detected and dealt with preventing interruption
Managed Cyber Security
End point security solutions,
Web site, email, anti-spam, anti-virus, ransomware support
Data Backup & Recovery
Cloud based data backup for all your digital assets
Web Site Solutions
Fast, reliable UK based web hosting
Startup web site design packs
Email Hosting Solutions
Managed Business email Solutions Provider
File Hosting Solutions
File Sharing and File Backup for the Remote Workforce, Ransomware and Anti-Virus protection
Microsoft Office 365
Reseller of All Microsoft Cloud Services
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What types of IT support packages does the company offer?
The company provides both contracted support and time and materials support packages, with managed support starting at £25 plus VAT per employee.
What does the managed support service include?
Managed support offers employees direct access to skilled technicians to solve IT problems, aiming to minimize productivity loss.
What kind of technical issues can the support team handle?
The team supports a wide range of hardware and software, including servers, storage devices, desktops, laptops, Macs, printers, routers, network switching, telephony, and mobile devices.
How does the company ensure cybersecurity?
The service includes managed cybersecurity, providing endpoint security solutions along with website, email, anti-spam, anti-virus, and ransomware support.
What additional IT services are available?
Additional services include proactive system monitoring, data backup & recovery, website solutions, email hosting, file hosting, and reselling of Microsoft Office 365 services.
Frequently Asked Questions
Common questions about managed, remote and on-site IT support for businesses.
What is included in managed IT support?
Managed IT support can cover day-to-day technical assistance, help-desk access, computers and servers, networks, devices, system monitoring, security, backup and advice on future IT requirements. The exact services are agreed around the needs of the business and its users.
Do you offer remote and onsite IT support?
Vyper Networks provides remote technical support and can support business IT environments that also require practical on-site assistance. The best support method depends on the issue; many user and software problems can be handled remotely, while physical infrastructure may require an on-site visit.
Can you support businesses with multiple locations?
Yes. Centralised cloud services, remote support and managed security can make it easier to support users across several offices or working locations. Vyper Networks can help standardise access, devices and support processes so users receive a consistent service.
Do you offer proactive IT monitoring?
Yes. Vyper Networks describes proactive monitoring as part of its managed support approach, with the aim of detecting and dealing with issues before they interrupt users. Monitoring can be combined with support, security and maintenance according to the systems being managed.
What are the benefits of outsourced IT support?
Outsourced IT support gives businesses access to technical knowledge and support resources without needing to recruit every specialist skill internally. It can provide a predictable support structure, improve access to expertise and free employees to focus on their own roles.
Can managed IT support reduce downtime?
Managed support can reduce avoidable downtime through monitoring, maintenance, faster access to technical help, backup planning and consistent security controls. No IT service can eliminate every outage, but proactive management can reduce both the likelihood and impact of many common problems.